Frequently Asked Questions (FAQ)

We offer flexible lease terms ranging from 3 to 15 months, based on availability and daily pricing.

• Application Fee: $65 per screened applicant

• Administrative Fee: $250 (non-refundable)

• Preferred Employer Program (PEP) Discount: Pay full app + admin at application and receive ½ off both fees credited back at move-in

Security deposit amounts vary based on screening results:

• Standard Approval: $300

• Conditional Approval (Mid-Level Credit): $600

• Conditional Approval (Low-Level Credit): One month’s base rent

Yes, required fees include:

• Internet (Spectrum): $85/month

• Valet Trash: $30/month

• Pest Control: $5/month

• Tenant Liability Policy: $14/month

• Personal Content Coverage(Optional): $5k coverage, $4.00 Monthly, $10k coverage, $6.00 Monthly

Residents are responsible for:

• Electricity: Direct setup with Duke Energy

• Water/Sewer: Billed monthly (no setup required)

  • Utility Billing Service Fee: $4.50/month

  • Utility Setup Fee: $10 (first bill)

  • Final Utility Fee: $10 (final bill at move-out)

Yes — bulk high-speed internet through Spectrum is included for $85/month.

Approximately 90 days before your lease ends, we’ll send you a renewal offer through the Resident Portal.

• Rates may adjust to match current market pricing

• Multiple lease terms may be available

• A 60-day written notice is required if you choose not to renew

Yes — early termination is available with:

• Lease Termination Fee: 2x base rent

• Insufficient Notice Fee: 2x base rent

• Repayment of any leasing concessions

Please contact the office for full policy details.

Yes.

• Routine requests may be submitted via the Resident Portal or by phone

• Emergency maintenance is available after hours

To report an emergency after hours, call the office and follow the emergency prompts.

Examples include:

• Major leaks or flooding

• AC not working in extreme temperatures

• Fire hazards

• Sewer backups

• No running water

For life-threatening emergencies, always call 911.

Written approval from management is required for any modifications.
Residents may paint but must restore original paint color at move-out (fees may apply).

Absolutely! We welcome dogs and cats.

Pet Fees & Rent:

• 1st Pet Fee: $350

• 2nd Pet Fee: $150

• Dog Rent: $15/month for 1st dog, $30 for 2nd

• Cat Rent: $15/month for 1st cat, $30 for 2nd

• Max Pets: 2

Additional Pet Policies:

• Breed restrictions apply (service/ESA exempt)

• Pet Waste Fine: $300 per incident

• Pet Finder’s Fee: $200 if an unregistered pet is discovered

A valid photo ID is required for all tours.

Applicants must earn at least 3x the monthly rent.
Accepted proof of income:

• NOVA third-party verification (required)

• Offer letters

• 3 months of bank statements
  (Pay stubs used only when needed for overrides.)

No. All leaseholders must meet qualification standards to reside onsite.

Yes — deposits are refundable provided the apartment is returned in good condition, minus normal wear and tear.

Yes we do.

Rent is due on the 1st of each month.

A late fee of 10% of monthly base rent is applied on the 6th.

• Online through the Resident Portal (24/7)

• Through your bank’s bill-pay service

Yes — residents must maintain at least $100,000 in liability coverage. included for $14/month
Optional contents coverage:

• $5k = $4/month

• $10k = $6/month

Yes — $30 per returned payment.

• Up to 2 guests per resident in amenity spaces

• Guests must be accompanied at all times

• Overnight stays permitted up to 7 consecutive days or 14 days per month without approval

Extended stays require management approval and may require adding the guest to the lease.

Yes — minors staying long-term must be added as authorized occupants.

Not at this time — parking is open and unassigned.

Yes:

• Garages: $150/month

• Storage Units: $50/month

Motorcycles may use any standard parking space.

• Swimming pool

• Fitness center

• Outdoor grilling and social areas

• Community clubhouse/meeting room

Yes — every apartment includes a washer and dryer.

Yes — packages are delivered to our secure package area.

The Caroline is located in Indian Land, South Carolina (ZIP code 29707), just minutes from Ballantyne and the Charlotte metro area. Our prime location offers easy access to major employers, shopping, dining, and entertainment. With quick connections to Highway 521 and I-485, residents enjoy convenient travel throughout Indian Land, Fort Mill, and Charlotte.

Yes — The Caroline is surrounded by excellent shopping, dining, and everyday conveniences. Nearby options include:

• Publix, Costco, Harris Teeter, and Walmart Supercenter for groceries

• RedStone Shopping Center and Promenade at Caroline Reserve for retail and dining

• Popular restaurants, coffee shops, and fitness studios

• Pharmacies, medical offices, and banks

Whether you’re picking up groceries, grabbing a coffee, or enjoying a night out, everything you need is just minutes from your front door.

The Caroline stands out for its luxury apartment living combined with a highly desirable location near Charlotte. Our community offers spacious 1-, 2-, and 3-bedroom apartments with upscale finishes, modern kitchens, and open layouts. Residents enjoy resort-style amenities, including:

• Sparkling swimming pool and sundeck

• State-of-the-art fitness center

• Elegant clubhouse and co-working spaces

• Pet-friendly features like a dog park

• Outdoor social areas for relaxation and entertainment

Experience the perfect blend of comfort, convenience, and style at The Caroline.

The Caroline is located in the Lancaster County School District, with easy access to top-rated schools and educational resources. Families appreciate the proximity to quality schools and childcare options.